Thinking of Selling or Transferring Your Timeshare? We're Here for You.

We care about everyone who owns with us, from Holiday Inn Club® members to Silverleaf Resorts and Orange Lake Resorts owners.

We want to see you continue to enjoy your vacations. However, we know personal needs and situations can change over time. Life happens, and the road ahead may seem unclear. That's why we created Horizons by Orange Lake Resorts.

If you're thinking about the possible next steps in your vacation ownership, including an exit from timeshare, the Horizons program was designed for you. There may be options open to you, and we're here to help you make the best decision for you and your family.

Orange Lake Resorts is Here for You.

Thinking of Selling or Transferring Your Vacation Ownership?

To make sure you get the best assistance, please verify your owner details:

Exit Options with Orange Lake Resorts

Contact Orange Lake Resorts First

How to detect fraudulent activity

We want to protect owners like you from fraudulent timeshare resale scams and other dangers in the marketplace. Be sure to contact us directly first to avoid becoming a victim. Here is what to watch for:

  • Cancellation promises. Beware of anyone who reaches out to you regarding the transfer or cancellation of your ownership or the elimination of maintenance fees.
  • Upfront fees. If you're asked to pay an upfront fee for a "service" to help you resell or exit your timeshare, use caution.
  • Sale guarantees. A company guaranteeing to sell your timeshare property within a certain amount of time is a red flag.
  • Representation claims. Be especially cautious if you're contacted by someone claiming to represent us or attempting to discredit your vacation ownership product.
  • Demanding it in writing. Be careful if they demand everything in writing, and do not sign anything without research and possibly an attorney review.
  • Off-property meetings. We never request meetings to discuss your ownership away from our properties, so do not accept such invitations (to hotels, restaurants, etc.). These are clear indicators that they are not affiliated with us, and red flags of a traveling sales scam.
  • Scare tactics. Be wary of any vaguely threatening claims against your resort such as "legal action," "lawsuits" or "investigations," as many of these are misleading and purely intended to scare owners.
  • Inheritance warnings. Claims that your children or grandchildren will be forced to pay maintenance fees for your ownership through inheritance are untrue and another common scare tactic.

We do not endorse or work with any person or company promising to help you get out of your timeshare product. In our experience, virtually all of the claims made by these third party companies are inaccurate and often fraudulent.

Person driving a car with their arm out of the window

Know Your Ownership Type

If you're an owner without a mortgage and find yourself unable to use your timeshare as you'd hoped due to financial hardships, health issues or other unforeseen difficulties, we have a program in place to transfer your ownership back to us. Simply contact us for details and next steps.

If you have a mortgage and are looking for an exit from your ownership, there may still be options available to you. Every owner's situation is different, and we want to hear from you.

What You Can Expect from Us

Once you reach out to Orange Lake Resorts, our Horizons team will review your ownership details to determine what options may be open to you. We'll contact you at a time that's convenient for you, answer all your questions and make sure all your concerns are addressed.

We'll explain what options you may have with us, as well as the process, requirements and expectations for any steps available to you. In addition, we'll provide you with valuable information about potential pitfalls in the timeshare resale marketplace.

Whether you've owned with us for 30 years or are just starting out, we appreciate you being a part of the Orange Lake Resorts family.

Remember, we're here to help you.

We would hate to see you go. But if you're ready to talk about exiting your timeshare and ending your journey with us, just fill out the form on this page. We always look forward to hearing from you.

Toll Free: (866) 228-8689 | Direct: (407) 477-7058 | Monday – Friday, 9 a.m. – 5 p.m. EST

Contact Us